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Hi, I am Zakwan Oebit

Jakarta-based Customer Success Manager and long-distance runner. I spend my days on software onboarding and retention, my weekends running, and I write about tech, running, and daily life here.

Experience

Professional journey and achievements

Founder

Crenoe App · 2026 - Present

Building an analytics and visual storytelling app for runners, connecting performance data with Strava.

Senior Analyst, CSM

Graas (formerly SELLinALL) · 2020 - Present

Strategic partner for e-commerce and marketplace analytics. I handle software onboarding and retention for merchants across Southeast Asia.

Freelance Translator & Localization

Self-employed · 2010 - Present

English-Indonesian localization for SaaS and technical products, including Twitter product strings, the LibreTaxi app, and software manuals.

Skills & Technologies

Technologies and tools I work with

Customer Success

  • Account Mgmt
  • Client Retention
  • Onboarding
  • HubSpot
  • Churn Reduction
  • Leadership

Localization

  • Translation (EN-ID)
  • Localization
  • Subtitling
  • Transcreation
  • Proofreading

Technical Tools

  • SQL
  • JIRA
  • Google Sheets
  • Slack
  • Data Analysis
  • Troubleshooting

Web & Growth

  • HTML5
  • CSS3
  • WordPress
  • Astro
  • Digital Marketing
  • Basic SEO

Operations

  • Airbnb Superhost
  • Odoo ERP
  • Marketplace Ops
  • WMS
  • Listing Optimization
  • Notion

Latest from the blog

Recent insights and articles

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Let’s connect

Have a question or want to work together? Email is the fastest way to reach me.

Email me